Fluxeon Induction Heating

Powerful Induction Heating YOU Can Afford!

Limited Warranty

FLuxeon, Inc.

Limited Warranty - Roy

Fluxeon warrants that Roy will be free from defects in workmanship and materials for a period of 1 year from the original sell date. If you bought Roy directly from us then we have a record of your purchase date. If you bought it from a distributor, keep your receipt. You must be able to prove your purchase date to obtain warranty service. If you buy the unit used, be sure to get a copy of the original receipt. The warranty transfers with the unit but is still only valid for 1 year from the original sell date. If you did not buy your Roy from us and cannot produce a receipt then the warranty period is 1 year from the date of manufacture.

If a warranty replacement becomes necessary, Fluxeon, at its sole discretion, may supply a refurbished, like-new unit to replace the old one. If a warranty replacement is necessary, the warranty shall run the longer of either the remaining original warranty or 90 days.

Your warranty is void if you break the seals on the case or if you abuse the unit. Our judgment on abuse is final. We understand that Roy is likely to lead a rough life in the MRO environment. That's why we built it so rugged and why we're lenient in defining abuse. Lenient but not push-overs. If you use Roy to chock the wheels of a semi truck, don't expect us to replace the flattened mass for free.

We understand that you may be curious as to what is inside Roy. That's why we have photos of the interior on our web site. Go to here to see the photos. We sealed the unit because there are lethal voltages inside and we don't want you messing around and getting hurt. We are pretty flexible on our warranty adjustments but there will be no exceptions ever! If the tamper seals are violated.

THIS WARRANTY IS YOUR ONLY REMEDY. ALL OTHER WARRANTIES - WHETHER EXPRESS, IMPLIED OR STATUTORY - INCLUDING IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, ARE HEREBY DISCLAIMED. MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES, ARISING FROM ANY CAUSE OR THEORY. Since some states or countries do not allow the exclusion or limitation of an implied warranty or of incidental or consequential damages, this limitation of liability may not apply to you.

Limited Warranty - Accessories and Refurbished Units

Accessories are warranted to be free from defects in materials and workmanship for 90 days from the original sale date.  Refurbished Roy heaters are warranted for the longer of either the remaining warranty or 90 days.

RMA

If you need to return your unit for service (in warranty or out) then you must contact us for an RMA number. Email is the best method of contact. Write the RMA number on the outside of the package in large numbers so that it is easily visible. The RMA number lets us track your problems and associate them with the machine when it arrives. Packages without RMA numbers may be returned to sender.