Fluxeon warrants that Roy will be free from defects in workmanship and materials for a period of 1 year from the original sell date. If you bought Roy directly from us then we have a record of your purchase date. If you bought it from a distributor, keep your receipt. You must be able to prove your purchase date to obtain warranty service. If you buy the unit used, be sure to get a copy of the original receipt. The warranty transfers with the unit but is still only valid for 1 year from the original sell date. If you did not buy your Roy from us and cannot produce a receipt then the warranty period is 1 year from the date of manufacture.
If a warranty replacement becomes necessary, Fluxeon, at its sole discretion, may supply a refurbished, like-new unit to replace the old one. If a warranty replacement is necessary, the warranty shall run the longer of either the remaining original warranty or 90 days.
Your warranty is void if you break the seals on the case or if you abuse the unit. Our judgment on abuse is final. We understand that Fluxeon induction heaters are likely to lead a rough life. That's why we built it so rugged and why we're lenient in defining abuse. Lenient, but not push-overs. If you use it to chock the wheels of a semi truck, don't expect us to replace the flattened mass for free.
We understand that you may be curious as to what is inside Roy. We sealed the unit because there are lethal voltages inside and we don't want you messing around and getting hurt. We are pretty flexible on our warranty adjustments but there will be no exceptions ever! If the tamper seals are violated. yes, we will know!
Accessories are warranted to be free from defects in materials and workmanship for 90 days from the original sale date. Refurbished Roy heaters are warranted for the longer of either the remaining warranty or 90 days.
Certain Fluxeon products include a "Limited Lifetime Warranty", and are labeled as such in product descriptions and on the invoice.
This limited warranty covers defects in materials and workmanship in this product. The product is warrantied to function under normal and intended use.
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Fluxeon to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover cartons, equipment enclosures, cables or accessories used in conjunction with this product.
Without limiting any other exclusion herein, Fluxeon does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.
This limited warranty lasts for seven (7) years from the date of original purchase of this product. This is the realistic defined life of the product.
Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to to subsequent purchasers or owners of this product.
THIS WARRANTY IS YOUR ONLY REMEDY. ALL OTHER WARRANTIES - WHETHER EXPRESS, IMPLIED OR STATUTORY - INCLUDING IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, ARE HEREBY DISCLAIMED. MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES, ARISING FROM ANY CAUSE OR THEORY. Since some states or countries do not allow the exclusion or limitation of an implied warranty or of incidental or consequential damages, this limitation of liability may not apply to you.
If you need to return your unit for service (in warranty or out) then you must contact us for an RMA number. Email is the best method of contact. Write the RMA number on the outside of the package in large numbers so that it is easily visible. The RMA number lets us track your problems and associate them with the machine when it arrives. Packages without RMA numbers may be returned to sender.